Refund & Return Policy

Effective Date: July 02, 2026

At KRC Lifestyle, we are committed to providing high-quality products and a reliable shopping experience. Every order is carefully inspected before it is packed and dispatched to ensure that it meets our quality standards.

If you receive a damaged, defective, incorrect, or incomplete order, we will work with you to resolve the issue as quickly as possible. Please read this policy carefully to understand the conditions for returns, exchanges, and refunds.

Return & Refund Eligibility

Once your order has been delivered, we recommend inspecting the product immediately.

If you believe you have received a damaged, defective, incorrect, or incomplete item, you must contact our Customer Support Team and submit your return or refund request within 2–3 days of receiving the product from the delivery partner.

To review your request, we may ask you to provide your order number along with clear photographs or a short video showing the product, its condition, and the original packaging.

To qualify for a return or refund, the product must:

  • Be unused, unworn, and unwashed.

  • Be returned in its original condition.

  • Include all original tags, labels, accessories, and packaging.

  • Not be damaged due to customer misuse or improper handling after delivery.

Requests submitted after the specified timeframe may not be eligible for return, exchange, or refund.

How to Request a Return

To initiate a return or refund request, please contact our Customer Support Team within the eligible return period.

After reviewing the information provided, our team will guide you through the return process. If necessary, we may arrange a return pickup or provide instructions for sending the product back.

Please do not return any item without receiving confirmation from our support team.

Size Exchange

If you wish to exchange a product for a different size, you may submit your request within 2–3 days of receiving your order.

Size exchanges are subject to product availability and are permitted once per order.

If the requested size is unavailable, our support team will assist you with the available alternatives.

Unless an incorrect size was sent by KRC Lifestyle, customers are responsible for the applicable return and re-delivery charges for size exchanges.

Non-Returnable Items

To maintain product quality and hygiene, returns or refunds cannot be accepted for products that:

  • Have been worn, washed, altered, or used after delivery.

  • Are returned without their original tags, labels, or packaging.

  • Are damaged due to improper use or mishandling after delivery.

  • Were purchased during clearance, final sale, or special promotional campaigns, unless the product is damaged, defective, or incorrect.

  • Are reported after the eligible return period has expired.

Cash on Delivery (COD)

KRC Lifestyle currently operates primarily through Cash on Delivery (COD).

If a refund is approved for a COD order, the refund will be issued through a mutually agreed payment method, such as bKash, Nagad, Rocket, or Bank Transfer.

Refunds are generally processed within 3–7 business days after the returned product has been received, inspected, and approved.

Return Shipping Charges

If the return is approved because we delivered an incorrect, damaged, defective, or incomplete product, KRC Lifestyle will bear the return and replacement shipping costs.

However, if the return or exchange is requested due to personal preference, incorrect size selection, or any reason not caused by KRC Lifestyle, the customer will be responsible for the applicable return and delivery charges.

Order Cancellation

Orders may be cancelled before they are confirmed for processing or shipment.

Once an order has been packed or dispatched, cancellation requests cannot be accepted. In such cases, the order will be subject to the return and exchange conditions outlined in this policy.

Product Inspection & Approval

Every returned product is carefully inspected after it reaches our facility.

If the returned item satisfies the conditions described in this policy, the requested exchange or refund will be approved. If the product does not meet our eligibility requirements, the request may be declined, and the item may be returned to the customer.

Color & Measurement Disclaimer

We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to photography, lighting conditions, and differences in screen or device settings.

Similarly, minor variations in measurements (approximately 1–2 cm) may occur during the manufacturing process.

These differences are considered normal and do not qualify as product defects or grounds for a return or refund.

Misuse of the Return Policy

To ensure fairness for all customers, KRC Lifestyle reserves the right to refuse future orders or decline return and refund requests in cases where our policy is repeatedly misused.

This includes repeated refusal of Cash on Delivery (COD) shipments, excessive or unreasonable return requests, or any activity that appears fraudulent or abusive.

Policy Updates

KRC Lifestyle reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. We encourage customers to review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or this policy, please contact our Customer Support Team using the contact information available on our website.

We appreciate your trust in KRC Lifestyle and remain committed to delivering quality products, transparent service, and a shopping experience you can shop with confidence.